01483 579977
last minute
bookings

delivery information

shipment processing 

All orders are processed once payment has cleared, usually the working day following receipt of the order. Orders may not be shipped or delivered on weekends or holidays.

We use Royal Mail to deliver your items. Estimated delivery time is 2-3 working days.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

We do our utmost to ensure we have stock in-house of all products. In the event that we have run out of stock, or we find that products have been discontinued, we will notify you by email or a phone call.

delivery costs

Please note that we deliver to the UK only. If you wish to place an order from abroad, please contact us.

Standard delivery          £3.70
Orders over £40             Free

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped. The tracking number will be active within 24 hours.

damages

Julia Lampard Online Shop is not liable for any products damaged or lost during shipping. If you received your order damaged, please save all packaging materials and damaged goods and contact the shipment carrier to file a claim.

cancelled orders

You may cancel an order at any time within 14 days from the day you receive your order and you will receive a full refund of the price of the products.

Should you wish to cancel you order within this time, please call us immediately on 01483 579977 or email us at shop@julia-lampard.co.uk. You must then return the products to us at:

Julia Lampard Ltd
Sydenham Road
Guildford, Surrey
GU1 3RW

to us as soon as possible after informing us of the cancellation.

You are responsible for the costs of returning the products and we recommend that you use a tracked delivery service. You are legally obliged to take good care of the products before you return to them us. Should you fail to do so, we may have a right to seek compensation from you for the value of those damaged goods. Note that this provision does not affect your other statutory rights as a consumer.

returns

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at shop@julia-lampard.co.uk and send your item to: Julia Lampard Ltd, Sydenham Road, Guildford, GU1 3RW, United Kingdom following the Instructions for Returning Goods below.

Instructions for Returning Goods

Please read our Returns & Refund Policy for detailed information on how you can return your order should you not be satisfied.